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FAQs

“Account Not In This Store” appears with a “Change Store” button

This can happen when your current country or region differs from the region of your App Store account. Try these steps:

  1. Sign out of both the App Store and iTunes.
  2. Sign in with another account that uses the same region as your Apple ID.
  3. Restart your Mac.
  4. Sign out again, then sign in with your own Apple ID.
  5. Try subscribing again.
  6. If the issue continues, reinstall Xnip and try once more.

Subscription details are missing after purchase, and Restore Purchase does not work

This is usually caused by an unstable network connection during the purchase. Delete Xnip, reinstall it from the App Store, then try restoring the purchase again.

“SKErrorDomain error 0” appears when subscribing

Before trying to subscribe again:

  1. Sign out of the Mac App Store, then sign in again.
  2. Sign out of iTunes, then sign in again.
  3. If the issue continues, reinstall Xnip.

If that does not help, update macOS to the latest version available for your Mac, restart your computer, and try again.

Something unexpected happens during screen capture

Close every running application except Xnip and try capturing again. If the problem disappears, Xnip is likely conflicting with another application. Reopen your apps one at a time to identify it. A keyboard shortcut conflict is a common cause.